In addition to the General Terms and Conditions of Carriage, the following provisions shall govern courier services provided under ICS Courier  Next Day^TM and shall constitute a binding agreement between ICS Courier and the Shipper, the Consignee and any other person who may have an interest in the shipment, and shall protect any agent with whom ICS Courier may contract to transport or deliver the shipment. In the event of a conflict between the General Terms and Conditions of Carriage and those specified herein, those specified herein shall govern.

1.  Any shipment destined to a private residence, a non-business address, or a business in a commercial zone outside the defined ICS Points of Service will be handled and delivered within the normal ICS Courier service parameters.

2.  The ICS Courier Next Day^TM on-time delivery guarantee of 11:59 p.m. for next business day delivery only applies to shipments destined to the ICS Courier Next Day™ postal code areas from the Shipper’s location. Call 1-888-ICS-TRAX for details. All shipments destined to areas outside of the predefined ICS Courier Next Day™ postal code areas will be handled and delivered within the normal ICS Courier service parameters.

3.  The ICS Courier  Next Day^TM on-time delivery guarantee of 11:59 p.m. for next business day delivery does not apply to shipments which are delayed due to circumstances beyond the control of ICS Courier or its agents, including without limitation, acts of God, public authorities acting with actual or apparent authority, riots, strikes or other labour disputes, civil commotion, and disruptions in the air or ground transportation network, a defect or inherent vice in the goods being shipped, an act or default of the Shipper, owner or Consignee, or any other similar event, circumstance, act or default.

4.  In the event that an ICS Courier Next Day™ shipment destined to the predefined ICS Courier Next Day™ areas of service is not delivered by 11:59 p.m. the next business day, the Shipper shall have 15 business days from the date that the shipment was delivered to request a credit. The Shipper must provide ICS Courier with the barcode tracking number of the shipment, as well as all applicable Waybill information. ICS Courier will have 30 business days from the date we receive the credit request to determine whether a credit will be issued. Credits will not exceed the cost of the original shipping charges, exclusive of taxes and duties. The foregoing shall be the aggregate and exclusive remedy of the Shipper, the Consignee and any other person who may have an interest in the shipment against ICS Courier and its agents.

5.  If the Consignee is not available to receive delivery of the shipment, ICS Courier will leave a doorknocker at the Consignee’s place of business communicating ICS Courier’s unsuccessful delivery attempt. The Consignee will then be required to contact ICS to arrange for another delivery attempt, at which time an automatic surcharge will be applied to the account or the “Bill To” account of record. If the second delivery attempt is unsuccessful, the ICS Courier Next Day™ shipment will automatically be returned to the Shipper at an additional charge.