18. Redirection of Deliveries Service. Upon request, ICS Courier will provide redirection of deliveries service for 90 days for a prescribed fee. This service may be renewed for one additional 90-day period at an additional charge.

19. Packaging. All shipments shall be enclosed in defect-free cartons or packaging that are properly sealed and secured and do not use any string or rope on their exterior. The contents of any shipment must be held firmly in place by the interior packaging system, which must protect such contents from normal external forces such as the pressure exerted by stacking other shipments on top of it. ICS Courier reserves the right to refuse to accept any shipment that it deems, in its sole discretion, is inappropriately packaged and/or will not withstand standard handling and transportation conditions.

20. Proper Labelling. Each shipment must display a properly secured ICS Courier shipping label that has been correctly completed. All previous delivery address labels and markings must be covered or removed. Improper labelling may result in the shipment being delayed or lost. A shipment consisting of more than one package or piece must have each package or piece individually numbered (eg., marked as being “1 of 2”, “2 of 2”) and display its full delivery address and barcode tracking number where applicable. Any shipment containing liquids or fragile items must include an orientation ”up" arrow located on all sides of the package. In addition, packages containing liquid must be labelled "SPILLABLE" and those containing glass or other breakable material must be labelled "FRAGILE".

21. Accuracy of Information. The Shipper is responsible for ensuring that the correct information respecting the number of pieces, weights, account numbers and Consignee’s address for any shipment is set out on the Waybill. ICS Courier may correct errors and additional charges may apply.

22. Account Number. All Waybills require a valid ICS Courier Account Number. A shipment may be delayed or returned if ICS Courier determines that the Account Number included on the Waybill is incorrect or such account is not in good standing.

23. Holidays. No shipment will be accepted or delivered on any day that is a Saturday, Sunday or statutory holiday in the jurisdiction where such shipment is to be accepted or delivered.

24. Weight Limitations. ICS Courier will not accept any piece that exceeds 30 kilograms unless otherwise specifically agreed by ICS Courier in writing. ICS Courier charges according to actual weight and reserves the right to reweigh shipments. The Shipper acknowledges that any variance between the shipment’s declared weight and actual weight as determined by ICS Courier will result in an adjustment to the rate charged and the party to be billed agrees to pay same. All weights shall be referenced in grams or kilograms.

25. Shipping Restrictions. ICS Courier does not provide service to post office boxes, or rural route or residential addresses, nor do we provide temperature-controlled courier services.