It is with pleasure that I announce some positive and exciting developments with respect to ICS Everyday Economics^TM.

In October 2001, the ICS service offering was dramatically expanded to meet the changing needs of our clients. ICS Everyday Economics^TM became the new name for our traditional high-volume, low cost, fixed-route delivery service. In response to a discernable need among some of our customers for trackability and a guarantee that their time sensitive shipments would be delivered the next business day, we created ICS Next Day^TM.

Since then we’ve welcomed your comments on our products and services, and based upon what you have told us, we have made some significant changes to ICS Everyday Economics^TM.

The most significant change we have made revolves around our delivery times. Previously our delivery times were between 1-4 business days. You told us that you wanted a smaller delivery window without having to pay the premium associated with guaranteed next day delivery. I’m pleased to announce that the delivery times for ICS Everyday Economics^TM are now 1-2 business days to all but a few select locations across Canada!

When you add this to our extremely competitive rates, the convenience of ICS Click ‘n’ Ship^TM shipping software, and legendary ICS reliability, you’ve got compelling reasons to make ICS Everyday Economics^TM your non-trackable, day-plus product of choice.

For more information on the changes to ICS Everyday Economics^TM or to any of our other services, contact your ICS Representative at 1-888-ICS-TRAX (1-888-427-8729). If you haven’t used ICS Everyday Economics^TM recently, you’ll be very pleasantly surprised.

Our objective and my personal commitment is to provide products and service levels that meet the needs of our valued customers. To that end, I welcome, on an ongoing basis, your comments and suggestions and thank you for your continued support.

Yours truly, 
  
Geoff Davies
President & CEO